low-angle photography of man in the middle of buidligns
low-angle photography of man in the middle of buidligns

Remote Support Services

Flexible prepaid access to technical services for better IT performance

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a group of people holding hands on top of a tree

Provide flexible prepaid access to a range of predefined and custom-scope technical services to help the Customer better meet IT operational, performance, capacity, and project objectives

Engage specialist CTE technical expertise to help complement the in-house IT team, providing infrequently required skills or extra resources to handle peak demands

CTE Service Credits are designed to

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people laughing and talking outside during daytime

Help achieve improved uptime, performance, and business benefits from the existing IT investments

Help simplify and strengthen IT operational procedures using CTE best practices

CTE Service Credits are sold in 10- or 30-credit packs with terms of 1, 3, 4, and 5 years • Provide an CTE Remote Credit Advisor (RCA) who will be available to advise the Customer and assist with service selection; the CTE RCA will be available during Egypt local business days and hours, excluding official weekend and holidays

End User support services

Our IT technical support services provide assistance for end user hardware and software issues during working hours. With our help, there is no need to increase your helpdesk team or hire new engineers. Our experienced technicians are available to resolve any technical problems your employees may encounter, ensuring that they can continue their work without disruption. Whether it's troubleshooting software glitches, resolving hardware malfunctions, or providing guidance on system configurations, our support team is equipped to handle it all. By outsourcing your IT support needs to us, you can save on recruitment and training costs while ensuring that your employees receive prompt and reliable technical assistance.

We offer specialized technical expertise that will complement your existing team and ensure that your data center operates smoothly with virtually no downtime. With our assistance, you can achieve a staggering uptime of 99.9%, allowing your business to work efficiently and effectively. Our team of experts is well-versed in the latest technologies and industry best practices, ensuring that your data center is always up-to-date and performing optimally. Say goodbye to costly interruptions and hello to uninterrupted productivity. Trust us to provide the technical support you need to take your IT infrastructure to the next level.

Service Inquire

Contact us for inquiries or support needs

info@example.com

+201119913333